Playmillion Casino

Cashier amounts

We display minimum deposit and withdrawal amounts next to each method in the casino software and next to each promotional offer requiring a deposit. Minimum and maximum payment limits may depend on your history, deposit method and other factors we determine.

Funding and verification

Payments into your account must come from a source on which you are the named account holder. Before you can deposit or gamble, we attempt automated verification of your registration details. If that fails, you must provide ID and a recent Utility Bill through Upload Docs in My Account/Personal Area. Depositing or gambling is permitted only after we verify those documents. We do not accept documents sent by other means. Failure to provide documents expressly required for a deposit or withdrawal may result in account suspension until verification is completed.

When deposits take effect

Deposits take effect immediately once we receive successful confirmation from the selected payment processor, except for Wire Transfer Deposits. We credit funds upon actual receipt or payment-processor approval.

Cards

Our listed deposit and withdrawal payment options include Visa and MasterCard. Visa withdrawals are unavailable in some countries, while MasterCard withdrawals are allowed only in certain countries.

Online wallets

For wallet payments, we list Neteller, Skrill (Moneybookers) and PayPal as deposit and withdrawal options.

Submit a request

We process withdrawals only for players with a Real Money Account who have made at least one successful deposit. Only requests submitted through the withdrawal page in our casino software are valid. We do not accept withdrawal requests by email, telephone or any other method.

Processing and checks

We aim to process all withdrawals within a few hours. Upload necessary documents to avoid delay. Once a withdrawal is fully processed, we immediately send the funds to your account. A win of £5,000 or more, or a jackpot win, may take longer while we verify it, involve a third party where relevant and complete required checks.

Before processing a withdrawal, we check play for breaches of our terms and conditions/bonus policy. A congratulatory contact about a win does not mean our Accounts Department has validated or cleared it. We may delay or stop a withdrawal pending final approval of an outstanding deposit transaction. If the original deposited funds are not received within 24 hours, all winnings made through that deposit are cancelled.

Payment destination

We operate a Closed-Loop transaction process. If your deposit method cannot accept withdrawals, we require full verification of an alternative method belonging to you before payment. We pay through your preferred payment method insofar as practical, but after verifying ownership we may use one or more available methods, whether preferred or not.

Transaction amounts

At registration, we apply an individual withdrawal amount per transaction, displayed in the more info area of the withdrawal page. After a transaction is processed, you may immediately request another. There is no limit on the number of transactions per day, week or month. To request a higher or lower amount for one transaction, or an increase to a pending request, email customer support. An email requesting an amount change does not submit a withdrawal.

Withdrawal charges

Our withdrawal surcharge schedule may change, and we deduct applicable charges from your balance before processing. A Wire Transfer costs £10 unless the transfer is over £500, when there is no charge. The minimum wire transfer transaction is £50. Cards and Online Wallets have no charge.

If you repeatedly deposit and withdraw without commensurate betting, or place all low or very low risk bets, we may pass on incurred bank charges of 15% of the amount without prior notice before closing your account.

Requests we cannot complete

If we cannot process your chosen withdrawal method and have no alternative payment details, we reverse the request to your bankroll after 7 days. You can recover funds from an inactive account by logging in and requesting a withdrawal. For a blocked or excluded account, contact our Customer Support to recover funds.

Personal account details

Your account with us is for personal use only. Registration details must be true, complete and up to date, including a valid address and contact email. Do not disclose your account details or use another person's account details.

Mobile access

Our site is optimised for mobiles and tablets.

Inactive accounts

After 12 consecutive months without account access, we may charge £5 per month until the account becomes active again. We deduct a fee only from the remaining balance. An insufficient balance is reduced to zero, and we charge nothing if the balance is already zero. Before charging a dormancy fee, we attempt payment to your last-used payment method. Keep your payment details current and accurate. If we cannot make that payment, we take reasonable steps to email you 30 days before charging the fee. We may waive or reduce it at our discretion, and you can reactivate an inactive account by logging in.

Deposit limits

You can set daily, weekly and monthly deposit limits in the Cashier Section and change them in My Account. If you set several limits, the strictest applies. For example, a £10 daily limit alongside a £100 weekly limit permits £10 per day and at most £70 over the week. Decreases take effect immediately, while increases take 24 hours. A limit applies only to the account on which you set it, so you must separately set limits on any other accounts you hold on our licence.

Freeze and cooling off

Our Freeze/Cooling off periods are 24 hours or 1 to 6 weeks. A restriction applies only to the account on which you request it. That account becomes fully active again when the chosen period expires.

Self-exclusion

Our Self Exclusion periods run from a minimum of 6 months to a maximum of 5 years. After setup, support can extend a period to 1, 2, 3, 4 or 5 years. The restriction covers all your known accounts on our licence. During it, you cannot gamble or deposit, and we stop marketing to you, although removal from all marketing databases can take up to 24 hours.

Those accounts remain inactive unless you proactively request reactivation, and you cannot request it within 180 days of setting self-exclusion. After the chosen period expires, the accounts stay restricted and we only consider them for reactivation if you ask by telephone or in person. If we reactivate them, a 24-hour cooling-off period applies first to all accounts on the same licence.

Access and restriction consequences

Access to our Self Exclusion/Player Limitation facility may be available only after your identity has been successfully verified, to avoid false connections to other customers. During any limitation period, you must not play or attempt to play on a restricted account. If you do, we remove winnings and return only remaining deposited funds. We do not refund deposited money already lost.

When we receive a Player Limitation request, you forfeit bonuses, cashbacks and personal offers extended before the limitation. We may also remove accrued VIP points and reduce your VIP level to the lowest level.

Closing an account

You can select Close Account on our Player Limitation page or contact customer support. A closed account cannot be used for gambling, but remains available for withdrawal requests and access to account history. If your concern is possible gambling addiction, use GamStop or Self Exclusion instead. You cannot close an account during an active Freeze, Self Exclusion or Cooling Off restriction, but can close it after that restriction expires.

Game Status Reminder

Set our Game Status Reminder in My Account by choosing an interval in minutes, or ask support to configure it. It shows how long you have been playing. Continue dismisses the message and leaves the game open, Game History shows your history, and Close Game closes the game and logs you out. The Reality Check interval begins when you open a game and restarts from zero with each new game.

Monitoring your play

Our SafeMate tool, under Responsible Gaming in Your Account, shows money spent, won or lost and gambling time over the last 6 months. It shows play duration, deposits, withdrawals, overall spending and stakes by game type, with graphs covering the last 4 weeks. You can compare your spending estimate with actual spending and your habits with those of similar players. Its health-check and risk scores use financial factors and play patterns, including session length and times of day. You can receive personalised safer-play messages. If you play at other SkillOnNet-operated casinos, SafeMate combines play across those accounts. If its figures differ from My Account, treat My Account as the latest data.

External help

You can register with GamStop for a temporary or indefinite period. Once registered, you cannot gamble on or receive marketing from duly licensed Great Britain websites. For external help, the National Gambling Helpline is available on 0808 8020 133. GambleAware provides information, advice and directions to support for gambling harms.